2. Nurture Current Customers
According to Retention Science 20% of your current customers will account for 80% of your future profits. That’s an important insight for businesses looking to expand. Although new sales are vital to growth, it’s far easier and cheaper to cultivate your existing customers than it is to find new ones. Are you wondering how you can do that?
You already have a wealth of information about your customers and their preferences. You can use this to personalize your outreach and cultivate your relationships. Analyze your customers’ buying patterns, and reach out with special promotions for similar products and services. Offer reminders for special offers or events. If your customers purchase gifts at a certain time each year, you can offer to send them reminders for birthdays, anniversaries or other milestones. Don’t be afraid to follow up if your customers haven’t engaged with you in a while (think of those “you left something in your shopping cart” emails from online merchants).
Always have a Plan B, and pay attention to the details. Anticipate obstacles you might run into with your business plan, and decide how you’ll manage them. For example, if you determine that certain days or times of the month are busier than others, you can plan ahead, so you’re neither overstaffed nor are you scrambling to hire workers. If certain services or inventory aren’t selling, change your plan, so you don’t have excess inventory or unnecessary costs.